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Tour & Travel Operators Policy

Transforming Your Group's Experience into an Unforgettable Journey

If you’re a Tour & Travel Operator, please adhere to the following Travel Group and FIT Policy:

1. Application Process:
– All Tour Operators are required to apply in advance.
– After submitting your application request, please allow a 30-day processing period.
– Once your application is approved in writing, you will be eligible to make ticket requests through the group sales department.

2. Application Submission:
– If you wish to apply, please complete the group trip application request mentioned below.
– We will respond to your request via email with an application form tailored to your initial request.
– You are required to return the completed application form via mail along with any necessary attachments. This might include details such as your Tax ID number, IATA number, bank name, branch, and address.

3. Packaging and Pricing Transparency:
– Tour Companies must bundle Alcatraz tickets with additional services.
– It’s crucial to transparently disclose the face value of Alcatraz ticket prices.
– You must provide proof of your package offerings in the form of published marketing materials.
– Note that your proposed tour package is subject to approval.

4. Ticket Purchase Limits:
– The maximum number of tickets you can purchase is 300 per month, applicable year-round. This limit includes a combination of tickets for travel groups and FIT (Fully Independent Traveler) usage.

5. Operational Details and Support:
– Detailed operational guidelines will be provided along with your application form.
– For any inquiries, please contact the group service who can assist you further at

Ensure you comply with these guidelines to provide a seamless and compliant service to your clients.

Group Request

When responding to the questions below, please provide detailed information. The more specifics you offer, the better our experts can tailor and optimize the group tour experience for you.
Indicate the maximum of details you can

Alcatraz Experience

Dare to visit Alcatraz Island

The terms and conditions of sale are as follows: Tickets are nominative and must be presented with an identity document when boarding. To ensure the best travel experience, it is recommended that you arrive at least 30 minutes before the ferry departs. The exclusive concessionaire for Alcatraz Island is the Hornblower Group. is owned and operated by tour operator Fabulous Operator Ltd. When you book tickets on, you ask to Fabulous Operator Ltd to purchase tickets from the Hornblower Group concessionaire at the regular price for you to travel to Alcatraz Island. The service you purchase on is booking tickets through the concessionaire Hornblower Group, charged as a commission. These commissions are already added to the price of tickets sold by the Hornblower Group. Please note that you have the option of purchasing Alcatraz Island tickets directly from the concessionaire, The Hornblower Group, without going through our ticket purchasing service at You can buy the tickets to Hornblower on this website. Please note that Fabulous Operator Ltd is not responsible for providing the ferry transport service. Fabulous Operator Ltd sells a ticket purchasing service allowing travelers access to Alcatraz Island. The conditions of use and safety rules on board the ferry are governed by the exclusive concessionaire, the Hornblower Group, and must be observed by all passengers. As a tour operator, it is essential for us to cover our operating expenses. Therefore, we retain a fee of ten dollars (10$) per ticket for cancellations. This retention helps us maintain the quality of our services and ensure an exceptional experience for all our customers. Cancellation must be made at least 72 hours before the scheduled date of your visit. If you fail to comply with this deadline, it will unfortunately not be possible to obtain a refund with the Hornblower Group . We encourage you to consider this condition when planning your visit.

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